These Terms govern the sale of experiences and Gift Cards by Carolina Ranch to Customers through the website www.carolinaranch.eu. Carolina Ranch may amend them in the future: any changes will be published on this page and will apply to purchases made after publication.
By making a purchase, the Customer accepts these Terms as a necessary condition for purchasing the Products.
Seller
Carolina Ranch ASD – Loc. Cala Sapone 11, 09017 Sant’Antioco (SU), Italy – Tax code 90037810927 – Email: info@carolinaranch.it – Phone and WhatsApp: +39 348 655 3944 (hereinafter “Carolina Ranch”).
Subject
Carolina Ranch sells experiences run directly by the Ranch (horseback rides, quad tours, ranch experiences, stargazing nights, the Pony School and other activities), hereinafter the “Products”, and Gift Cards. A “Gift Card” or “Voucher” is a voucher issued by Carolina Ranch, linked to a specific experience, to be used at Carolina Ranch by booking the date within the validity period.
Purchasing Products
Carolina Ranch undertakes to supply the Customer, who accepts, with the Products as offered and described on the website www.carolinaranch.eu
Experiences whose availability must be checked first are booked by sending a request via WhatsApp from the experience page: Carolina Ranch confirms the date, time and participants and sends an unlock code, with which the Customer completes the purchase on the website. Gift Cards are purchased directly on the website, without choosing a date.
Prices are shown on the website in € (Euro), including VAT where applicable. There are no shipping costs: Vouchers are sent by email. Carolina Ranch may decline an order in the event of obvious errors or inaccuracies in the prices or Products published on the website, informing the Customer accordingly.
The contract is concluded when Carolina Ranch accepts the order, as communicated to the Customer by confirmation email.
By placing an order, the Customer declares that they have read all the information provided during the purchase process, including the experience page and the Booking Policy, and that they fully accept these Terms.
Purchases paid by bank transfer are confirmed by email only once Carolina Ranch has received the payment.
Carolina Ranch may decline orders that are incomplete, incorrect or do not provide sufficient guarantees of payment; in such cases it will inform the Customer by email or telephone, stating the reasons.
Payments
On the website you can pay by credit or debit card, PayPal or bank transfer; in the latter case, the bank details for payment are provided at the end of the order.
Card and PayPal payments are handled directly by the respective payment service providers over a secure (SSL) connection: Carolina Ranch neither sees nor stores the Customer’s card details.
Sending the Voucher
Once payment is confirmed, Carolina Ranch sends the Voucher as a PDF to the Customer’s email address and, if provided, to the recipient’s. The Voucher bears a code that identifies the gift, which must be given to Carolina Ranch when booking the date.
Non-refundability
Except for the right of withdrawal described below and the rights granted by law, Vouchers are neither refundable nor exchangeable for cash. The Customer must keep the Voucher code safe: Carolina Ranch is not responsible for the use of the code by third parties to whom the Customer has disclosed it.
Right of withdrawal
Under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), a consumer Customer may withdraw from the purchase of a Gift Card within 14 (fourteen) days of the conclusion of the contract, without giving any reason, provided that the Voucher has not already been used to book an experience.
Under Article 59(1)(n) of the Italian Consumer Code, the right of withdrawal does not apply to experiences purchased for a specific date or period of performance.
To withdraw, send a notice within the deadline to info@carolinaranch.it or via WhatsApp to +39 348 655 3944, quoting the order number. On receipt, Carolina Ranch confirms the withdrawal by email and cancels the Voucher code.
The refund is made without undue delay and in any case within 14 days of receipt of the withdrawal notice, using the same means of payment used for the purchase, unless otherwise agreed with the Customer. The refund is made to the person who purchased the Voucher.
Voucher expiry
Carolina Ranch Vouchers are valid for 12 (twelve) months from the date of purchase. The experience must be booked and take place before the expiry date.
Using the Voucher, availability and booking
To use the Voucher, the recipient contacts Carolina Ranch via WhatsApp or email, gives the Voucher code and arranges the date. We recommend doing so well in advance, as dates are subject to availability and some experiences are seasonal. For stargazing nights, the registration arrangements shown on the Voucher and on the event page apply.
A booking is confirmed only when Carolina Ranch confirms it by email, telephone or WhatsApp. Prices and availability published on the website may change: the information shown at the time of purchase applies.
Special dates
If the Customer would like a specific date (for example an anniversary or special occasion), it is advisable to check availability by contacting Carolina Ranch on +39 348 655 3944 before purchasing.
Cancellations, changes and weather
Changes to and cancellations of bookings are governed by the Booking, Change, Cancellation and Refund Policy, which forms an integral part of these Terms and is referred to on the page of each experience.
The duration stated for each experience is approximate and may vary slightly depending on the group, the route conditions and the weather. Carolina Ranch may change, postpone or cancel an activity when the weather, route conditions, the welfare of the animals or other circumstances make the experience unsafe: in such cases the Customer is offered a new date or a voucher, as provided for in the Policy. Carolina Ranch is not liable for any travel, accommodation or other costs incurred by the Customer in these circumstances.
Voucher recipient
The recipient’s name is shown on the Voucher. Any request to change the recipient must be agreed with Carolina Ranch before the date is booked.
Experience no longer available
If, for reasons beyond the control of Carolina Ranch, an experience is no longer available after the Voucher has been purchased, Carolina Ranch will offer an alternative experience of equal value; if this is not possible, it will refund the full amount paid for the Voucher.
Accuracy of descriptions
Carolina Ranch takes care over the information on its experiences and updates it when programmes and dates change. Photos are for illustrative purposes. The version of the description published on the website at the time of purchase applies.
For some activities, participants may be asked to sign a form accepting the risks and rules of the activity before setting off; where this applies, it is stated in the description of the experience.
Complaints and support
For questions, reports or complaints, the Customer may contact Carolina Ranch at info@carolinaranch.it or on +39 348 655 3944; Carolina Ranch will reply as soon as possible.
Specific requirements
Some experiences have requirements relating to age, weight, driving licence, health or other factors, stated in the description of each experience on the website. It is the Customer’s responsibility to check that these requirements are met before purchasing. If the requirements are no longer met after booking (for example because of an injury), any cancellation is governed by the Booking Policy.
Accessibility
Access to some experiences for people with disabilities may be limited. Carolina Ranch encourages you to contact us at info@carolinaranch.it with any questions: where possible, we will find the most suitable solution together.
Acceptance
By purchasing a Product or a Voucher on the website www.carolinaranch.eu, the Customer accepts these Terms of Sale, acceptance of which is necessary to complete the purchase. The up-to-date version is always available on this page.
The purchase also constitutes confirmation of:
- understanding, knowledge and acceptance of all the terms and conditions;
- awareness that, depending on the experience chosen, there may be varying degrees of risk to safety. In particular, the Customer declares:
- that they take part in the experience knowing and accepting its risks;
- that they have had time to decide independently and to consider all the risks of taking part;
- that they are aware of all the relevant information and have considered it carefully;
- that they have chosen to take part voluntarily.
Participants must follow the guides’ instructions before and during the activity. If, on the day of the experience, the Customer decides not to take part for any reason not attributable to Carolina Ranch, the no-show conditions of the Booking Policy apply.
The Customer declares that they are at least 18 years old and have the legal capacity to enter into a contract. If they book an experience for a minor, they declare that they are responsible for, or authorised by, the minor’s parent or guardian. The Customer provides true, accurate and up-to-date information: if the information proves to be false or incomplete, Carolina Ranch is entitled not to provide the experience.
Privacy
In performing its contractual obligations, and in compliance with Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree no. 196/2003, the “Personal Data Protection Code”, as amended by Legislative Decree no. 101/2018 (together, the “Privacy Legislation”), Carolina Ranch collects and processes Customers’ personal data.
The data controller is Carolina Ranch ASD (hereinafter also the “Controller”).
Pursuant to Article 13 of the GDPR, the Controller processes the personal data provided by Customers for the performance of contractual obligations, adopting all appropriate measures to ensure its security and confidentiality.
Personal data will be processed by Carolina Ranch in order to:
- provide the services requested by the Customer and comply with legal obligations;
- send commercial information (with the Customer’s prior consent);
- assess the quality of the services provided (with the Customer’s prior consent).
Data is processed using manual, computerised and electronic tools, with logic strictly related to the purposes stated and in such a way as to guarantee its security and confidentiality.
Personal data may be disclosed to the service providers needed to perform the contract (for example payment and email delivery services), which process it solely for those purposes. The up-to-date list may be requested from the Controller at any time.
The Customer may in any case and at any time exercise the rights set out in Articles 15–22 of the GDPR (access, rectification, erasure, restriction, portability, objection to processing) by writing to info@carolinaranch.it, and may lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali). For further details, please see the Privacy Policy on this website.
Account closure
By accepting these Terms, the user agrees that, in certain circumstances, Carolina Ranch may, with prior notice, close the account registered on the website. Grounds may include:
- breach of these Terms;
- requests from public authorities;
- a request by the user;
- changes to the service offered by Carolina Ranch;
- unexpected technical or security problems.
Closing the account does not affect purchases already made or Vouchers that are still valid.
Intellectual property rights
Carolina Ranch is the exclusive owner of the Carolina Ranch logos and trademarks and of the website www.carolinaranch.eu
All material on the website (texts, photos, videos, graphics) is owned by Carolina Ranch or by third parties that have licensed it. The material on the website may not be reproduced, in whole or in part, except for printing or saving pages for strictly personal use.
Content notice
Carolina Ranch has taken every precaution to avoid publishing content that is offensive to human dignity. Users are responsible for how they use the website and for the accuracy of the information they provide, especially when it concerns third parties (for example the details of a Gift Card recipient), which they may only provide with those persons’ consent.
Website availability
For any problem using the website, users can write to info@carolinaranch.it. Carolina Ranch does its best to ensure continuous access to the website, but cannot rule out suspensions or interruptions due to updates or technical causes.
Insurance and liability
The experiences are covered by the insurance stated in the description of each experience. When purchasing, the Customer acknowledges that outdoor activities, activities with animals and activities with motor vehicles involve elements of risk.
Carolina Ranch is liable for damage within the limits laid down by law; nothing in these Terms excludes or limits the liability of Carolina Ranch for wilful misconduct or gross negligence, or any consumer rights that cannot be excluded or limited by law.
For certain activities and at the request of Carolina Ranch, participants may be required to declare or document their physical fitness.
Applicable law and jurisdiction
These Terms are governed by Italian law, in particular by Legislative Decree no. 206 of 6 September 2005 (the Italian Consumer Code) as regards distance contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce. This is without prejudice to any more favourable provisions of the law of the country where the consumer habitually resides.
For disputes with consumers, the court of the consumer’s place of residence or domicile has jurisdiction.
Reference to other legal provisions
For all matters not expressly provided for in these Terms, the provisions of the Italian Civil Code and the Italian Consumer Code apply.
Last updated: September 2026.