“These conditions govern the sale of Products by Carolina Ranch to Customers through the website. Carolina Ranch may amend these conditions in the future: customers will be informed by a notice published on the website.
By accessing this website, the Customer accepts the terms of the following agreement as a necessary condition for purchasing the products.
CONTRACT BETWEEN CAROLINA RANCH AND CUSTOMERS FOR THE PURCHASE OF PACKAGES/WEBGIFTS
Whereas Carolina Ranch offers experiences for sale (hereinafter referred to as the Product) as well as WebGifts, and whereas “WebGift” means a Voucher issued by Carolina Ranch and redeemable at Carolina Ranch by choosing and booking within a specified period of time, the parties agree as follows:
Purchase of Products
Carolina Ranch undertakes to supply the Customer, who accepts, with the Products as offered and described on the website www.carolinaranch.eu
A Product featured on the website www.carolinaranch.eu may only be purchased through the website www.carolinaranch.eu
By making a booking at www.carolinaranch.eu, the Customer undertakes to purchase the Product. Carolina Ranch reserves the right to withdraw from any commitment in the event of obvious errors or inaccuracies concerning the goods or orders appearing on its website.
The Customer undertakes to pay Carolina Ranch the amount stated for the chosen Product. Product prices are clearly shown on the website, are expressed in € (euros) and include VAT, excluding shipping costs and the WebGift where applicable.
The contract shall be deemed concluded upon acceptance of the order by Carolina Ranch, which will be finalised by sending a confirmation e-mail to the Customer at their e-mail address.
By placing an order by any of the methods provided, the Customer declares that they have read all the information provided to them during the purchase procedure and that they fully accept the Terms and Conditions of Sale set out herein.
Acceptance by the Customer entails the immediate charging of the payment for the Product, according to the methods offered and chosen by the Customer when placing the order. The Bank that manages the payment system offered by Carolina Ranch will send an e-mail confirming that payment has been made and providing an order number. This confirmation shall serve as proof of the purchase made on www.carolinaranch.eu
Purchases made by bank transfer will be confirmed by e-mail only after Carolina Ranch has been notified that payment has been made, through confirmation from the Bank where the relevant current account is held.
Through the use of cryptographic techniques such as encryption and digital signatures, the SSL protocol enables the following functions:
- it allows web browsers and servers to authenticate each other;
- it allows website owners to control access to particular servers;
- it ensures that confidential information (for example, credit card numbers) can be exchanged between browser and server without being accessible to third parties;
- it ensures that data exchanged between browser and server cannot be altered, whether accidentally or intentionally.
Carolina Ranch may decline to process purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect. In such cases, Carolina Ranch will inform the Customer by e-mail or by telephone that the contract has not been concluded and that the purchase order has not been processed, stating the reasons.
Payments
To pay the price of the Products and the related shipping costs, the user may use any of the methods indicated on the website www.carolinaranch.eu
In the case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via an encrypted protocol, to the banks providing the related remote electronic payment services, without third parties being able to access it in any way. Furthermore, this information will never be used by Carolina Ranch except to complete the purchase procedures and to issue any refunds, should this be necessary.
Payments on the website www.carolinaranch.eu can be made via PayPal, Postepay and credit cards.
The Customer may also choose to pay by bank transfer; in this case, the bank details required to make the payment will be provided on completion of the order.
Delivery of the Voucher
Carolina Ranch will send the Voucher by e-mail to the recipient indicated by the Customer.
The Voucher shall be the sole document with which the Customer may use the Product, by handing it to the Supplier together with the e-mail confirming the date and place of use of the Product referred to below. Where delivery of the Voucher by e-mail has been chosen, the Voucher must be printed out in order to be presented to the Supplier.
Non-refundability
Except where otherwise provided, Carolina Ranch Vouchers are non-refundable. Carolina Ranch is not responsible for the loss or theft of the Voucher or for any loss due to fraud. In any case, the Product indicated on the Voucher may only be used by presenting the Voucher together with the booking number provided by Carolina Ranch upon final confirmation of the chosen date and location.
Right of withdrawal
The right of withdrawal may be exercised within 10 (ten) working days starting from:
- for goods, the day on which they are received by the consumer;
- for services, the day on which payment is made by the customer;
The right of withdrawal must be exercised by sending, within the prescribed period, an e-mail to info@carolinaranch.it or by calling +39 348 6553944
For information and questions on how to exercise the right of withdrawal, you can contact Carolina Ranch at info@carolinaranch.it
Once the prescribed period has expired, the Voucher can no longer be refunded. Refunds will be made personally and exclusively to the person who purchased the Voucher. No refunds will be made to a holder of the Voucher who is not recorded as its purchaser.
The right of withdrawal may only be exercised on Vouchers that have not been converted.
Once Carolina Ranch has received the withdrawal request and checked that all the requirements have been met, the User will receive an e-mail confirming acceptance of the return, and the Voucher code will be cancelled so that it can no longer be used.
Whatever payment method was used at the time of purchase, the refund will be initiated by Carolina Ranch within 30 working days from the date on which Carolina Ranch became aware that the right of withdrawal had been exercised, and once it has been verified that the withdrawal complied with the conditions set out above.
Voucher expiry
All Carolina Ranch Vouchers are valid for 12 (twelve) months from the date of issue. Products must be booked before the Voucher expires.
Voucher conversion, availability and booking
Carolina Ranch undertakes to guarantee the availability and conformity of the Product, in its essential aspects, in accordance with the specifications guaranteed by the Supplier and in any case as shown on the website. In any event, Carolina Ranch shall not be held liable to the Customer for any failure in the supply of the Product that depends entirely on the actions of the Supplier. Should a product be unavailable, customers will be promptly informed by e-mail or by telephone. The price and availability information shown on the Carolina Ranch website is subject to change; the Customer is therefore invited to check the value before choosing the Product.
All Products must be booked by telephone on +39 348 6553944. We recommend booking well in advance of the chosen dates, as bookings are subject to the availability of places and dates. Advance booking times may vary depending on the Product and are indicated in the Product description sheet on the website www.carolinaranch.eu. The booking is binding under the terms and conditions set for each Product: these terms and conditions are set by the Supplier of the Product itself and may not be modified, waived or negotiated with Carolina Ranch
The Voucher will bear a code. This code will be required to convert the Voucher and must be entered on the website www.carolinaranch.eu when booking the Product.
Bookings are confirmed by e-mail or by telephone. A booking not confirmed in this way shall not be considered valid. The confirmation is accompanied by a booking code, which must be presented directly to the supplier together with the Voucher in order to redeem the product at the time of use.
Special dates
Should it be necessary to book the experience on a specific date (for example, an anniversary or special occasion), the user may contact customer service on +39 348 655 3944 to check availability for a particular experience. Carolina Ranch is at its customers’ disposal to resolve any doubt or need, wherever possible.
Withdrawals, cancellations and booking changes
Once Carolina Ranch has confirmed the date, time and place of use of the Product, it is no longer possible to convert the Voucher into credit; it is only possible, if necessary, to change the booking date directly with the provider of the experience, within the limits of the Cancellation Policy set out in the description sheet of the chosen Product.
Once the date for the use of the Product has been definitively booked, cancellation or change of date is subject to the rules laid down by the individual suppliers. These rules are indicated in the descriptions of the individual Products and cannot be modified by Carolina Ranch.
This means that if the customer cancels the booking after the prescribed deadlines (which may be divided into more than one date, with penalties equal to percentages of the total cost that increase progressively over time), they will, depending on the case, still have to pay in full or in part for the chosen Product.
The duration of each experience as indicated in the description may be an approximation of the time spent at the place where the Product is used.
The schedule and duration may vary slightly depending on the decisions of the Product suppliers and on the location where the activity takes place. Furthermore, where the Product is intended for a group of participants, there may be waits and/or explanations of varying length before the activity begins.
Certain activities connected with the Products may require an indefinite waiting period (particularly activities that depend on weather conditions). Dependence on weather conditions and the supplier’s cancellation conditions are indicated in the Product description sheets.
It may be necessary to contact the Product supplier a few days before the booked date to enquire about weather conditions.
It is also possible that the use of the Products may be cancelled at short notice due to weather conditions, mechanical problems, the absence of specialised staff and other circumstances that cannot be foreseen by the Supplier. In such cases, the customer may book a new date for the use of the Product directly with the supplier, using the same Voucher, which is valid for 12 months from the date of purchase. Carolina Ranch is not responsible for any additional costs incurred by the customer for travel, accommodation and other expenses when any of the above circumstances occurs.
Product assignee
The assignee of the Voucher or of the booked experience cannot be changed.
Removal from the catalogue
If, for reasons beyond the control of Carolina Ranch, a Product is no longer available after the Voucher has been sent and the order confirmed, Carolina Ranch will endeavour to offer an alternative Product at the same price paid. If this is not possible, Carolina Ranch will refund the full amount paid for the purchase of the Voucher, without being liable for any further costs incurred by the customer. If the location of the experience is removed, Carolina Ranch will provide an alternative. If this occurs after the booking has been confirmed, Carolina Ranch will provide an alternative for converting the Product into credit, with the same expiry date as the original Voucher.
Accuracy of the Product description
Carolina Ranch will use its best professional judgement in providing information about the experiences and in updating it in the event of changes to programmes and dates communicated to us by the Product suppliers. The photos used in the Product description sheets are for illustrative purposes only and may not correspond to the specific details of each Product. The description provided for each Product is a summary of the conditions at the time the description sheet was last updated or, in the case of the catalogue, at the time of the last printing, and may change at the discretion of the Product supplier. In any case, the most recent version of the Product description is the one published online on the website www.carolinaranch.eu
Suppliers may require the acceptance of conditions or the signing of a liability acceptance form: the possibility of using the booked Product may be subject to the customer’s acceptance of such additional conditions. Where this is required, it will be indicated in the Product description.
Complaints
Should the customer have any question or doubt regarding the Product on the day booked for its use, we recommend promptly asking the Product supplier for clarification and advice.
Specific restrictions
Some Products are subject to minimum restrictions regarding the participants’ age, height, weight, state of health or other factors. Full information on these restrictions will be provided to the customer during the Product booking process and is specified in the descriptions on the website www.carolinaranch.eu. It is the customer’s responsibility to check compliance with these restrictions and limitations before purchasing the Product. Should the customer subsequently cease to meet these restrictions (e.g. a broken limb) after the booking process has been completed, any cancellation of a Product already booked shall in any case be subject to the Product cancellation policy described in point 9. “Cancellations and booking changes”.
Accessibility
Access to some Products for people with disabilities may be limited. Carolina Ranch encourages you to contact customer service by e-mail at info@carolinaranch.it with any doubts or questions about the Products offered on the Website.
Acceptance
By purchasing a Voucher on the website www.carolinaranch.eu, the Customer is automatically subject to the Terms and Conditions of Sale set out in this document. Acceptance of these Terms and Conditions is necessary to complete the purchase process. The Terms and Conditions of Sale may be subject to change.
The most up-to-date version will always be available on the website www.carolinaranch.eu in the “Terms and Conditions of Sale” section.
In addition, the Customer will also be subject to the specific terms and conditions imposed by the Product suppliers. In certain cases, the supplier will require the signing of a specific form accepting the specific conditions laid down by it. Where it is necessary to accept further terms and conditions in addition to these, this is indicated in the product description sheets on the website www.carolinaranch.eu.
Where Carolina Ranch operates as a Travel Agency, the Terms and Conditions of Sale and the Cancellation Policies of the Products are indicated in the Product descriptions on the website www.carolinaranch.eu, in the technical data sheet attached by the Tour Operator supplying the experience.
Where Carolina Ranch operates as a Tour Operator, the policies and conditions of sale will be those indicated in the Technical Data Sheet attached to the description of each individual Product on the website www.carolinaranch.eu
The purchase of a Voucher or the making of a booking constitutes acceptance of all the terms and conditions of sale. Acceptance therefore implies and constitutes confirmation of:
- understanding, knowledge and acceptance of all the terms and conditions;
- knowledge, awareness and acceptance of the fact that, depending on the Product chosen, there may be varying degrees of risk to the customer’s safety. In particular, the customer accepts and declares:
- that they are taking part in the use of the Product aware of the safety risks involved and accepting them;
- that they have had time to decide independently and to consider all the risks associated with taking part in the use of the Product;
- that they are aware of all the relevant information and have considered it carefully;
- that they have voluntarily chosen to take part in the use of the Product.
In any case, even after presenting themselves on the date, at the place and at the time established for the use of the Product, the Customer always has the option of refusing to complete it if they decide that the level of risk is too high or if they are not satisfied with the suppliers’ safety standards. In these circumstances, the Customer must immediately inform the Product supplier of their intention not to take part and of the nature of any safety concern. In this case, without prejudice to any liability of the supplier, the Product will be forfeited: it can no longer be booked for another time and the value of the Voucher will be lost.
By purchasing a Voucher, the Customer declares that they are at least 18 years of age and have the legal capacity to enter into a contract. If the Customer is booking the use of a Product for a minor, they declare that they have the authority to accept the Terms and Conditions of Sale on the minor’s behalf. The Customer also declares their willingness to provide true, accurate, complete and up-to-date information about themselves at the request of Carolina Ranch or its suppliers. If the information provided is in any way false, out of date, inconsistent or incomplete, or if Carolina Ranch or its suppliers have reasonable grounds to suspect that it may be so, Carolina Ranch and/or its suppliers have the right to refuse to provide the Product.
Privacy Policy
In performing its contractual obligations, and in compliance with Legislative Decree no. 196/2003, the “Personal Data Protection Code” (hereinafter the “Code”), as subsequently amended, Carolina Ranch collects and processes Customers’ personal data.
The data controller for personal data is Carolina Ranch (hereinafter also the “Controller”)
Pursuant to Article 13 of the “Code”, the Data Controller processes personal data voluntarily provided by Customers for the performance of contractual obligations, adopting all appropriate measures to ensure its security and confidentiality, in full compliance with the above-mentioned legislation.
Personal data will be processed by Carolina Ranch in order to:
- provide the services requested by the Customer;
- send commercial information (with the Customer’s prior consent);
- assess the quality of the services provided and carry out market research (with the Customer’s prior consent).
In accordance with Legislative Decree 196/2003, personal data is processed using manual, computerised and electronic tools, with logic strictly related to the purposes stated and, in any case, in such a way as to guarantee the security and confidentiality of the data.
The Customer’s personal data may be disclosed to third-party companies providing services requested by the Customer and will be used exclusively for the purposes set out above. The complete and up-to-date list of the parties to whom personal data may be disclosed may be requested from the Data Controller at any time.
Furthermore, only if requested by the Customer, their personal data may be shared among users registered with Carolina Ranch
The Customer may in any case and at any time exercise the rights set out in Article 7 of Legislative Decree 196/2003 (access, rectification, completion, objection to processing, etc.) by contacting the Managing Director currently in office.
Account cancellation
By accepting the Terms and Conditions of Sale of Carolina Ranch, the user agrees that, under certain conditions and in certain circumstances, Carolina Ranch may, with prior notice, immediately terminate a user’s registration on the website. Grounds for cancellation may include:
- Breach of the rules laid down in the Terms and Conditions of Sale;
- Requests made by the police or other government bodies;
- A request by the user;
- Changes to the service offered by Carolina Ranch
- Unexpected technical or security problems.
This list of grounds is not to be considered exhaustive. The user agrees that all cancellations are made by *** at its discretion and that Carolina Ranch cannot be held liable to the user or to third parties for any cancellation made.
Intellectual property rights
Carolina Ranch is the exclusive owner of the Carolina Ranch logos and trademarks and of the website www.carolinaranch.eu
All material on the Carolina Ranch website is subject to copyright and is the property of Carolina Ranch or of third parties that have licensed it.
Users are not authorised to reproduce, in whole or in part, any of the material on the website, except for material of which a copy may be downloaded to the hard disk of the computer from which the website is accessed, and except for printouts of pages of the website, solely for the user’s personal use.
Users are not authorised to copy, incorporate or store the information, publications or other works of any kind in other websites or electronic retrieval systems.
Users are in no way authorised to link to this website from another website without prior written authorisation from Carolina Ranch
Content notice
Carolina Ranch has taken every precaution to prevent the publication on its website of content that describes or depicts scenes or situations of physical or psychological violence, or content that, in the view of Carolina Ranch users, may be considered offensive to civil convictions, human rights and the dignity of people, in all its forms and expressions.
In any case, Carolina Ranch does not guarantee that the content of the website is appropriate or lawful in countries other than Italy.
However, should such content be considered unlawful or illegal in any of these countries, the User is asked to refrain from accessing the website; should the User nevertheless choose to access it, please note that any use they decide to make of the services provided by Carolina Ranch will be at their sole and personal responsibility.
The user shall be solely and exclusively responsible for their use of Carolina Ranch and its content. Carolina Ranch cannot in fact be held liable for any use of the website and its content by any of its users that does not comply with the laws in force, without prejudice to the liability of Carolina Ranch for wilful misconduct and gross negligence.
In particular, the user is solely and exclusively responsible for communicating incorrect or false information and data, or information and data relating to third parties without their consent, as well as for any improper use of such information and data.
Website functionality
For any problem encountered while using the website, the user may contact Customer Service or the following e-mail address: info@carolinaranch.it
Likewise, Carolina Ranch recommends contacting your Internet service provider or checking that every device used to connect to the Internet and access web content, including the Internet browser, is correctly enabled.
Although Carolina Ranch will do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its content may not allow Carolina Ranch to operate without suspensions, interruptions or discontinuities due to the need to carry out updates to the website.
Insurance and liability
By purchasing the Product, the customer accepts that there are elements of risk. It is the customer’s responsibility to ascertain whether their own insurance covers the risks arising from the chosen Product, or to take out insurance cover for this purpose.
Carolina Ranch declares that it is not liable for the risks and any damage arising from the chosen Product that are caused by the Supplier’s activity.
Carolina Ranch declines all liability for damage that may in any way arise from this contract with the issuing of the Voucher, excluding events attributable to the negligence of the company itself.
The customer must present a medical certificate of physical fitness for activities connected with certain Products and at the Supplier’s request.
Place of jurisdiction and applicable law
Jurisdiction over any civil disputes that may arise in connection with this contract lies with the court of the place of residence or domicile of the consumer.
The Terms and Conditions of Sale are also governed by Italian law, and in particular by Legislative Decree no. 185 of 22 May 1999 on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.
Reference to other legal provisions
For all matters not expressly provided for in this contract, reference is made to the provisions of the Italian Civil Code, Book IV, Title II.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the following clauses are expressly approved, having been read:
- insurance and liability
- removal from the catalogue
- place of jurisdiction and applicable law
CANCELLATION POLICY
In the event of cancellation of the booked services up to 5 days before the start date of the service, no penalty will be applied.
For bookings cancelled from 4 days up to 1 day before the service, or in the event of a no-show, a penalty equal to 100% of the full cost of the service will be applied.
Tick “I have read and accept the privacy notice and the conditions of sale, expressly accepting them”